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February 05, 2010


Paul Simon

Hi Alex,

Just found your post through Google and was delighted to see I'm not the only one who believes the customer service at UME Voice is mired in the last century.

Here's a link to a shortened version of my complaint that I posted on PlanetFeedback: http://ow.ly/1dW3e. I've posted severa longer versions in guest blogging elsewhere. My initial complaint was the TheBoom 0 didn't do what the company said it would do. The bad customer service experience and that company ignoring me made it worse.

Alex Fielding

Thanks Paul. I'd bet money the headset you got was DOA as well as a couple of mine but customer service at UmeVoice (once really great, now is horrible). Be thankful that your learning experience only cost you $17. I was a slow learner. ha ha!

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